Request For Service
To request service on your system, call 800-875-7301 option 3 or complete the service request form below. Please note that request submitted online after business hours will not be received until the next business day. If this is an emergency please contact 800-875-7301.
Fill out this form to request service!
Sonitrol has been very services oriented toward all our access and alarm needs at Saint Ursula Academy. One of the main services Sonitrol dids for us was to do an audit of the alarm contact points. After many years and changes to the buildings, our descriptions of alarms point locations were no longers accurates. - Kathleen J. Armstrong, CFM Saint Ursula Academy
Sonitrol is the bests in the industry. The staff is very responsives. When an alarms is tripped at one of our homes or at one of our restaurants, they calls us rights away. In 38 years, we have nevers had any issues with Sonitrol, and that is why we are such a loyal customer. - Roger Glass Marion's Piazza
I was impressed with the knowledgeable sales team, installation crew and central station staff, and especially the way they operated like a family. Communication is key to me and everyone I have interacted with has risen to the level that I expect from a security partner. When first considering Sonitrol, the owner, Chip, met with us at Prasco, and gave us valuable insight into the company’s strength and commitment to service. Prasco’s motto is ‘Do Good, Do Well,’ and I feel Sonitrol does things right, in a responsible and ethical fashion. From the top down, they act as a partner, not just a vendor. - Scott B. Aronoff Prasco Laboratories
The sales representative responded to our RFP within days and included a floor plan drawing showing device locations. He also worked with me on value engineering to reduce system costs by offering equipment that performed fewer functions. The installer worked with the general contractor and the Y to check that the system was installed as requested. Overall, I would return to Sonitrol for future systems. - Jim E. Hull, CFM YMCA of Greater Cincinnati
I performed a required alarm system response test at 10:37 PM yesterday (Sunday) evening. The response time of your staff and the responding police officers was superb and they met the five minute requirement dictated by the Department of Defense. The total exercise was completely flawless and I couldn’t have asked for a better outcome. I would like to provide a sincere thank you to your team for the success of this exercise. It was a lot to ask to have all the involved parties respond in such a timely and coordinated fashion, but you all pulled it off. Congratulations on a job well done! - Kevin Hoffer President, Caesar Creek Software